Reactivating your Vivo chip may be a common need if it was deactivated due to lack of use or expiration.
Whatever the reason, you can follow a few simple steps to reactivate and use your number normally again.
Why might you need to reactivate your Vivo chip?
There are several situations that may lead to the need for reactivate the Vivo chip. One of the most common is the fact that the chip can be deactivated if you spend a long time without recharging it or without using it for calls, messages or internet access.
Another reason could be the expiration of the chip, which occurs after a long period of inactivity. In both cases, Vivo offers ways to recover the service, either through a new recharge or by requesting support directly from the operator.
Step by step to reactivate your Vivo chip
Now that you know why your SIM card may have been deactivated, let’s see how to reactivate it with a simple step-by-step guide. By following these steps, you can resolve the situation in just a few minutes:
- Check if your chip is still active
Before attempting any action, check whether the chip is still active, such as receiving calls or messages. To do this, simply insert the chip into your phone and try to make a call. If you are unable to do so, it is a sign that the chip has been deactivated. - Make a recharge
In many cases, the Vivo chip can be reactivated with a simple top-up. The operator offers automatic reactivation when you add credit to the number. Access your banking app or go to a top-up point, enter the desired amount and see if the chip starts working again. - Contact Vivo
If recharging doesn't work, you'll need help from Vivo support. Call Vivo's customer service number (1058) and follow the operator's instructions to request reactivation of your SIM card. Have your personal documents and the number of the deactivated SIM card on hand. - Visit a Vivo physical store
If you are unable to resolve the issue via telephone or the app, your last option is to visit a Vivo physical store. There, you can request the reactivation of your SIM card or even exchange it for a new one, keeping your old number.
Possible problems when trying to reactivate the Vivo chip
Even if you follow the process correctly, some problems may arise when trying to reactivate the Vivo chip. The most common situation is that the chip has exceeded the reactivation deadline, which may vary depending on the operator. If this happens, you will have to purchase a new chip.
Another possible problem is the lack of documentation or correct information in the registration. In this case, the operator may ask you to update your data to reactivate the service.
Additionally, chips that have been blocked due to theft or loss have a different procedure for reactivation. In this situation, it is best to contact Vivo support as soon as possible.
How to contact Vivo support for reactivation
If the previous options do not solve the problem, the best way to reactivate the chip is to contact Vivo support directly. You can do this in several ways:
- Phone: Call 1058 and follow the instructions.
- My Vivo app: Access the support area and make the reactivation request.
- Physical store: Find your nearest store and go there with your documents for in-person support.
These channels are effective in ensuring that your problem is resolved, either through reactivation or other solutions offered by the operator.